Customer Operations & Account Program Manager - Bali

Join Celestica as a Customer Operations & Account Program Manager in beautiful Bali and take the lead in driving operational excellence for our global clients. In this pivotal role, you will oversee end-to-end customer programs, ensuring seamless execution, proactive problem-solving, and continuous improvement. This is your chance to make a tangible impact on our clients' operations and help shape the future of our industry.

At Celestica, we are a global leader in electronics manufacturing and design services. Our presence in Bali allows us to leverage local expertise while maintaining our commitment to excellence. As a Customer Operations & Account Program Manager, you will work closely with cross-functional teams, including sales, engineering, and customer support, to deliver exceptional results.

In your daily work, you will manage customer programs from initiation to completion, ensuring all deliverables are met on time and within budget. You will also coordinate with internal teams to ensure smooth execution of projects, and collaborate with clients to understand their unique needs and challenges. This role offers a unique opportunity to grow your career in a dynamic and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Oversee end-to-end customer programs, ensuring seamless execution and proactive problem-solving.
• Coordinate with cross-functional teams to deliver exceptional results.
• Manage customer relationships, ensuring high levels of satisfaction and loyalty.
• Develop and implement customer operation strategies to drive continuous improvement.
• Monitor program performance, identify areas for improvement, and implement corrective actions.
• Collaborate with sales and marketing teams to understand client needs and develop tailored solutions.
• Ensure all deliverables are met on time and within budget.
• Stay updated with industry trends and best practices to drive innovation and excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 5-7 years of experience in customer operations, account management, or similar roles.
• Proven track record of managing customer programs and delivering exceptional results.
• Strong understanding of customer relationship management (CRM) tools, such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and decision-making skills.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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