Operations & Customer Success Manager - Remote in Bali (Canggu, Ubud, Denpasar, Kuta)

Join iOPEX Technologies, a global leader in digital transformation and customer experience solutions, as our Operations & Customer Success Manager in Bali! This is a unique opportunity to lead client service operations while driving customer success in a dynamic, fast-paced environment. Based in Canggu, Ubud, Denpasar, or Kuta, you'll work closely with our international team to ensure seamless operations and exceptional customer experiences.

As our Operations & Customer Success Manager, you'll be responsible for overseeing all aspects of client service operations, including service delivery, customer support, and customer success initiatives. You'll work with our team of experts to implement best practices and optimize our processes to meet the evolving needs of our clients. With your strong leadership skills and deep understanding of customer success metrics, you'll play a crucial role in driving our company's growth and success.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage client service operations, ensuring high-quality service delivery and customer satisfaction.
• Lead customer success initiatives, including customer onboarding, training, and retention programs.
• Monitor and analyze customer success metrics, providing insights and recommendations for improvement.
• Collaborate with cross-functional teams to identify and implement process improvements and best practices.
• Manage and mentor a team of customer success and service delivery specialists.
• Ensure compliance with company policies, procedures, and industry regulations.
• Develop and maintain strong relationships with clients, acting as a key point of contact and advocate.
• Stay up-to-date with industry trends, best practices, and emerging technologies in customer success and service operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in customer success, operations management, or a related field.
• Proven track record of successfully managing client service operations and driving customer success.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience with CRM software, such as Salesforce or HubSpot.
• Certification in customer success or a related field is a plus.

🛠️ Keahlian

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